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Winter 2016

Issue 62, Winter 2016

Introducing the ATUS Help Desk Customer Service Portal

Faculty and Staff* can now login to the ATUS Help Desk Customer Service Portal to:

  • submit a new ticket to the ATUS Help Desk
  • view the status of an active ticket as well as the resolutions for previous tickets
  • read important announcements related to campus technology

*Students and student employees can open a ticket with the Help Desk by emailing

ATUS Leadership Transition

Frank Roberts Retires

By John Farquhar

Software Updates

This article features Microsoft Office 2016 upgrade information, Qualtrics Survey Research usage reports, and Adobe Creative Cloud resources and licensing details. Please contact me if you'd like any additional information: or 650.7388.


Big Improvements for Office 365 Collaboration Between Students, Faculty and Staff

This Spring our students, faculty and staff will be able to more easily collaborate with one another using Office 365. Students are currently in a separate Office 365 environment that does not offer all of the features and functionality of the Office 365 environment for faculty and staff. Throughout Spring Quarter, ATUS will send a series of email announcements with more detailed information and a timeline.

Improvements for students will include:

Camtasia Relay: An Upgrade and a New Name

Camtasia Relay is Getting an Upgrade and a New Name 

Delayna Breckon

ATUS Opens New Digital Media Center

ATUS is pleased to announce the arrival of the newest teaching resource for faculty and students at WWU: The Digital Media Center, or DMC.


Winter 2016

Issue 62, Winter 2016  This issue of the ATUS News contains information about the new ATUS Director, a TechSmith Relay upgrade, the new Digital Media Center, a new Help Desk Customer Service Portal, Office 365 collaboration improvements, software updates for Microsoft Office, Qualtrics Research Suite, and Adobe Creative Cloud, and a welcome to two new ATUS employees.