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Introducing the ATUS Help Desk Customer Service Portal

Faculty and Staff* can now login to the ATUS Help Desk Customer Service Portal to:

  • submit a new ticket to the ATUS Help Desk
  • view the status of an active ticket as well as the resolutions for previous tickets
  • read important announcements related to campus technology

*Students and student employees can open a ticket with the Help Desk by emailing

Click here to login to the Customer Service Portal

  • enter your Western universal username, e.g., vikingv, and password
  • For organization, input ATUS unless you are an employee of the VU or WCE and want to reach their IT staff. Employees of these departments may submit tickets to ATUS as well depending on the issue.