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Sean Stockburger

Introducing the ATUS Help Desk Customer Service Portal

Faculty and Staff* can now login to the ATUS Help Desk Customer Service Portal to:

  • submit a new ticket to the ATUS Help Desk
  • view the status of an active ticket as well as the resolutions for previous tickets
  • read important announcements related to campus technology

*Students and student employees can open a ticket with the Help Desk by emailing helpdesk@wwu.edu

Big Improvements for Office 365 Collaboration Between Students, Faculty and Staff

This Spring our students, faculty and staff will be able to more easily collaborate with one another using Office 365. Students are currently in a separate Office 365 environment that does not offer all of the features and functionality of the Office 365 environment for faculty and staff. Throughout Spring Quarter, ATUS will send a series of email announcements with more detailed information and a timeline.

Improvements for students will include:

Winter 2016

Issue 62, Winter 2016  This issue of the ATUS News contains information about the new ATUS Director, a TechSmith Relay upgrade, the new Digital Media Center, a new Help Desk Customer Service Portal, Office 365 collaboration improvements, software updates for Microsoft Office, Qualtrics Research Suite, and Adobe Creative Cloud, and a welcome to two new ATUS employees.

Five Reasons to Create an Office 365 Group for your Project Team or Committee

All WWU employees are on at least one email distribution list at Western, and you have probably seen them in Outlook's Global Address List (anything that begins with a "grp" prefix). Employees can request these lists using an e-Sign form. In the past, the manager of a distribution list could edit that list's membership using the Outlook address book.

Fall 2015

Issue 61, Fall 2015 Please read this issue of the ATUS News for timely information about upcoming technology changes and resources, including 3D printing in the STC, WordPress on campus, Windows upgrades in some classrooms and labs, Adobe Creative Cloud and Microsoft Office updates, benefits of Office_365 groups, and a new role for Kevin Dixey.

Spring 2015

Issue 60, Spring 2015   Please read this issue for important technology updates including the CIIA Showcase, actions to take before leaving for summer, Windows 8.1 in computer labs, Canvas sites for Majors, exciting new Office 365 features, SPSS & Adobe software updates, new ATUS employees, and photos from a very informative Tech Tonic event. 

Winter 2015

Please read this issue for important and timely technology-related updates including new Office 365 features, announcement of Tech Tonic 2015, new Canvas mobile apps, software updates including a free academic program for AutoCAD software, a new mobile device charging station in the STC, CIIA Innovative Teaching Showcase featured faculty and two new ATUS staff members. 

KACE for Managing Service Requests and Supported Technology

ATUS Implements KACE for Managing Service Requests and Supported Technology

Sean Stockburger

Fall 2014

Please read this issue for important and timely technical updates including a new Office 365 login procedure, Innovative Teaching Showcase nominations and upgrades, a variety of software updates, a new Help Desk service ticket system, Educause faculty IT survey results, ATUS staff kudos and updates. Happy Holidays!

ATUS Staff Updates

ATUS Staff Updates

We have farewell, welcomes, and congratulations to share. See below for news about Rob Galbraith, Patty Bover, George Liu, Lani Farley, Josh Seyer and Andy Stoltenberg.

 

Photo of Rob Galbraith

Before Leaving For Summer

Before leaving for the summer, please review the following computer account tips so you can hit the ground running when you return for Fall quarter.

Password Expiration:

The number one reason faculty, staff, and students contact the Help Desk at the end of summer is forgotten or expired passwords. You can avoid this frustration by updating your password before it expires and making sure you keep your password security questions/answers updated. It’s easy for us to forget how we answered some of the questions.

Spring 2014

Issue 57, Spring 2014 Please read this issue for important technology updates including the CIIA Showcase, Microsoft Office 365, Adobe Creative Cloud, Lab Requests for Summer and Fall, New Canvas Draft State, upgrades to student use areas, digital badges, Camtasia Relay, end of Blackboard services, and actions to take if you are leaving for summer. 

 

Things To Do Before Leaving for Summer

Before leaving for the summer, please review the following computer account tips so you can hit the ground running when you return for Fall quarter.

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Spring 2013

Issue 54, Spring 2013 This issue contains information about the conversion to Canvas from Blackboard, Microsoft software for students, faculty & staff, the 2013 Innovative Teaching Showcase, Web Services Updates, Adobe software license changes, new computer monitors, and other technology updates to consider if you are leaving for the summer.