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Winter 2016

Issue 62, Winter 2016  This issue of the ATUS News contains information about the new ATUS Director, a TechSmith Relay upgrade, the new Digital Media Center, a new Help Desk Customer Service Portal, Office 365 collaboration improvements, software updates for Microsoft Office, Qualtrics Research Suite, and Adobe Creative Cloud, and a welcome to two new ATUS employees.


ATUS Leadership Transition

Author: Frank Roberts and John Farquhar

Frank Roberts Retires

By John Farquhar

On behalf of the ATUS staff, I would like to give a huge “Thank You” to Frank Roberts. Over the past eight years, we’ve known him as always very supportive of the ATUS mission, appreciative of our individual contributions, and a wonderful colleague. His people-centered approach to leading ATUS has sustained us through some tough budget times and tough decisions. With Frank at the helm,...

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Camtasia Relay: An Upgrade and a New Name

Author: Delayna Breckon Relay Logo

Camtasia Relay is Getting an Upgrade and a New Name 

Delayna Breckon

Let me introduce you to TechSmith Relay 5 (formerly known as TechSmith Camtasia Relay), the lecture capture tool that allows faculty to record and stream in-class and online lectures. The new upgrade will continue to give faculty the ability to easily capture and edit their lectures while at the same time allow for some fun, new enhancements. These include the ability to upload existing video or image files, record in high definition and add...

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Introducing the ATUS Help Desk Customer Service Portal

Author: Sean Stockburger

Faculty and Staff* can now login to the ATUS Help Desk Customer Service Portal to:

  • submit a new ticket to the ATUS Help Desk
  • view the status of an active ticket as well as the resolutions for previous tickets
  • read important announcements related to campus technology

*Students and student employees can open a ticket with the Help Desk by emailing

Click here to login to the Customer Service Portal...

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Big Improvements for Office 365 Collaboration Between Students, Faculty and Staff

Author: Sean Stockburger

This Spring our students, faculty and staff will be able to more easily collaborate with one another using Office 365. Students are currently in a separate Office 365 environment that does not offer all of the features and functionality of the Office 365 environment for faculty and staff. Throughout Spring Quarter, ATUS will send a series of email announcements with more detailed information and a timeline.

Improvements for students will include:

  • The ability to sign into their...

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ATUS Opens New Digital Media Center

Author: Robert Clark

ATUS is pleased to announce the arrival of the newest teaching resource for faculty and students at WWU: The Digital Media Center, or DMC.

In January 2016, the DMC studio in Haggard Hall 246 opened for previews to WWU faculty and students. To date, we have held workshops, conducted staff training, and produced some initial TV productions. The DMC studio features a 900 sq. ft. studio space with green screen and white infinity cyclorama walls, LED Lights with DMX Program Control, three HD studio cameras, teleprompting, computer graphics...

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Software Updates

Author: Susan Brown

This article features Microsoft Office 2016 upgrade information, Qualtrics Survey Research usage reports, and Adobe Creative Cloud resources and licensing details. Please contact me if you'd like any additional information: or 650.7388.

Microsoft Office 2016

Microsoft Office 2016 for both Windows and Mac is now available for installation. Due to new features and improved interoperability with Office 365, it is advised that all university-owned...

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ATUS Welcomes Elaine Kazmierski and Delayna Breckon

Author: Sean Stockburger and Kevin Dixey

Welcome Elaine Kazmierski

   by Sean Stockburger

Elaine Kazmierski​Elaine Kazmierski has joined the ATUS Help Desk, filling a position that has been vacant since last Fall. Elaine previously worked as an Information Technology Specialist in Facilities Management and brings a great deal of institutional knowledge and experience to the Help Desk. We are happy...

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